Terms and conditions of booking and sales

1. Group rates are applicable for groups of at least 10 people.
2. The stays’ rates are those notified on the booking form.
3. Half board is mandatory for groups. The number of meals must be equal to the number of nights. It is possible to have 2 meals on the same day.
4. Any overtime is charged.
5. The prices indicated are in euros, all taxes included.

Booking requests must be sent in writing (paper mail or e-mail or fax) and clearly mention the identity and contact details of the applicant.

1. The C.I.S.L. team replies to the request by giving its agreement as a preliminary reservation.
2. The booking becomes final upon receipt of the deposit corresponding to 30% of the stay costs and before the deadline appearing on the reservation file. Beyond this date, without receiving of the deposit, CIS Lyon will cancel the reservation with no reminder.
3. The C.I.S.L. sends a booking confirmation and asks you to pay a down payment corresponding to 60% of the stay costs one month before the beginning of the stay.
4. For a booking less than 30 days before the date of arrival, 90% of the stay fees are required before the beginning of the stay unless otherwise agreed by the C.I.S.L.
5. The stay’s balance must be paid upon receipt of the invoice

1. BY BANK OR POSTAL CHECK, CASH, OR POSTAL MONEY ORDER
2. BANK TRANSFER TO :

Any bank charges are at your expense.

1. The halls are dedicated for private meetings. Public meetings with notice by way of posters, press or Internet are prohibited.
2. The C.I.S.L. reserves the right to modify a hall reservation by providing an equivalent hall.
3. For soundproofing reasons, we do not allow music to be played.

The C.I.S.L. cannot guarantee the grouping of single or multi-floor rooms for the same group.

Any cancellation (total or partial) must be notified in writing (fax or e-mail or post mail).

Total cancellation over 30 days before the arrival date :
The deposit (30% of the stay costs) is kept and cannot be carried over to another stay.

Total cancellation less than 30 days before the arrival date :
The deposit and the down payment (90% of the stay costs) will be kept.

Partial cancellation between 30 days and 24 hours prior to the arrival date, reduction of the stay’s duration, reduction of the group’s number of participants or of the services provided :
• unoccupied beds charged at 80% of the rate
• unoccupied halls charged at 80% of the rate
• as of 10 canceled meals, we will charge 80% of the meal price.

Partial cancellation less than 24 hours before arrival :
• unoccupied beds charged at 100% of the rate
• unoccupied halls charged at 100% of the rate
• A margin of one canceled meal for every 10 paid meals is tolerated. Beyond that, we will charge 100% of the rate.

Early check-out :
Any started stay is due in its entirety.

In the event of absolute necessity or due to exceptional circumstances, the C.I.S.L. reserves the possibility of providing accommodation for the group’s members, or some of them, in a nearby hotel of equivalent quality without any change in rates.

The C.I.S.L. has signed a civil liability contract with “SHAM” under the number 90039291 to cover its adherents. This liability covers physical injuries within the limits of the general terms and conditions of the contract. The adherent will be held responsible for acts and damages caused by the group or one of the members of the group.

The applicant may complain to the C.I.S.L. for non-performance or improper performance of the contract by registered letter with acknowledgement of receipt within a period not exceeding 8 days after the end of the stay.

The C.I.S.L. Management has the right to cancel the booking if events of force majeure or fortuitous circumstances require to do so (strike, fire, water damage, etc….)

Any disagreement concerning the validity, interpretation or execution of this contract shall fall within the sole jurisdiction of the court of the CISL’s place of location.